# Web Design Cardiff | Website Designers South Wales Ozum is a web design and digital marketing agency based in Cardiff, South Wales. We build websites that help you get more business.  Designing, developing & future-proofing your dream website from scratch. or continually improving the one you already have All using Umbraco **10% discount** on all Umbraco licences Ozum is a web design & digital marketing agency based in Cardiff, South Wales. We build websites that help you get more business. --- # About We started life in 2006 as a web design and digital marketing agency, thought up by two graduates on a mission: to offer the best of traditional web design blended with results driven marketing strategies.  --- # Blog --- # Blog 1 > Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin at condimentum ante Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin at condimentum ante, in interdum neque. Nunc quis gravida magna. Morbi blandit massa quam, in sagittis turpis tincidunt vel. Donec dapibus lobortis magna id vulputate. Proin at laoreet nulla. Morbi consectetur tortor id magna pretium eleifend. Fusce tincidunt varius nulla, vitae vehicula turpis rutrum vel. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nullam vulputate elementum porta. Cras eget finibus purus, a bibendum lacus. Vivamus in condimentum odio, sed condimentum nisi. Donec id tortor et quam sodales pharetra. Donec quis nunc leo. In hac habitasse platea dictumst. Maecenas nulla mi, imperdiet eu risus sit amet, dapibus eleifend dolor. Nulla facilisi. Etiam dapibus tempor urna, a tincidunt purus molestie vitae. Suspendisse vestibulum, nisl viverra euismod lacinia, magna turpis pellentesque mauris, sit amet commodo massa nisl vitae magna. Duis vel tellus in tortor aliquet auctor. Pellentesque sodales sagittis libero vel rhoncus. Sed suscipit libero nec ultricies consequat. Sed at tellus in ligula maximus malesuada vel vel mi. Vestibulum venenatis tempus leo ut interdum. Duis dapibus ligula eget massa sollicitudin posuere. Curabitur gravida fermentum suscipit. Nunc urna mauris, fringilla at blandit et, blandit eu nunc. Cras sagittis tempus mattis. Aliquam neque tortor, semper aliquam condimentum sed, dictum ut justo. Nullam lorem dolor, tempus sit amet ultrices sit amet, imperdiet at enim. Morbi porttitor, nulla vel vestibulum scelerisque, magna ex iaculis nibh, non laoreet velit sem vitae leo. Sed vel est lorem. Aliquam erat volutpat. Curabitur vitae malesuada lacus. Duis sit amet lectus eu lorem condimentum porta. Duis et finibus risus. Aliquam vel sodales sem, ac volutpat leo. Cras dapibus nisi turpis, eu pulvinar metus sollicitudin quis. Nunc dignissim vitae lectus ac lobortis. Morbi feugiat neque nunc, tempus convallis neque lobortis a. Mauris purus justo, rhoncus quis interdum vel, luctus at neque. Vivamus porta pulvinar odio, et rhoncus nisl blandit fringilla. In tristique odio sed elementum tincidunt. Donec eros enim, egestas vel commodo malesuada, pretium at quam. Donec ipsum lectus, efficitur a lacinia eget, lobortis a leo. Aliquam ante massa, lobortis sit amet nunc quis, gravida varius augue. Cras accumsan ut sem nec fermentum. Nullam odio massa, pharetra iaculis massa quis, aliquam feugiat erat. Suspendisse ullamcorper mattis nunc, at efficitur dolor finibus eget. Nunc posuere felis id massa lobortis eleifend. Maecenas commodo augue ac lacus fringilla, vel varius elit efficitur. Vivamus eget risus ac erat gravida semper. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Aliquam luctus ex sed maximus tincidunt. Nunc iaculis fermentum ex. Curabitur neque massa, blandit tempus rutrum sit amet, porta varius magna. Sed mauris massa, venenatis non blandit eget, tempus ornare ex. Proin vehicula, nulla eget lobortis aliquet, purus tellus vehicula velit, a sagittis dui massa sit amet turpis. Donec consequat, dui in bibendum tristique, dolor libero commodo quam, sit amet posuere elit libero ut nunc. Aenean commodo elit id efficitur luctus. Quisque cursus vulputate neque quis laoreet. Morbi non purus vitae nisl laoreet accumsan. Steph Baines --- # Careers --- # Project Manager --- # Umbraco Back End Dev --- # Umbraco Front End Dev 01 --- # Umbraco Front End Dev 02 --- # Umbraco .Net Developer --- # Charities --- # Client Cards --- # BCS --- # CAS --- # Centek --- # GC --- # MHS --- # Contact Us Let's collaborate together. We would love to discuss your Umbraco project and help answer any questions you may have.  --- # FAQs --- # Do I need to upgrade one version at a time, or can I go straight from 13 to 17? Do I need to upgrade one version at a time, or can I go straight from 13 to 17? We've taken multiple clients directly from Umbraco 13 to 17 in a single project, including membership platforms and sites with custom integrations. A direct jump is entirely possible with the right testing process in place, you don't need to budget for a chain of smaller upgrades first. --- # Do you support the site after the upgrade is complete? Do you support the site after the upgrade is complete? Yes. Upgrades are often the starting point for an ongoing support and maintenance relationship, covering patches, monitoring and proactive planning for what comes next, rather than a one-off handover. --- # FAQ 1 FAQ 1 Testing FAQ 1 --- # FAQ 2 Test FAQ Answer --- # How do you handle costs if something unexpected comes up? How do you handle costs if something unexpected comes up? Rather than padding a fixed price to cover every possibility, we keep the core project cost accurate and agree a separate contingency allowance for genuine unknowns. That allowance is only used with your visibility and approval, never spent without you knowing. --- # How long does a Umbraco 13 to 17 upgrade take? How long does a Umbraco 13 to 17 upgrade take? Most projects run 8 to 12 weeks depending on how much custom back-office work is involved, made up of development, QA, a UAT period, and a short deployment window. --- # Should I upgrade now, or wait until Umbraco 13 reaches end of life? Should I upgrade now, or wait until Umbraco 13 reaches end of life? Upgrading proactively means moving on your own timeline, with a full support window ahead of you on the new version. Waiting until end of life means a narrower window, more urgency, and less room to plan around your own priorities. We'd always recommend the former. --- # What happens to custom features or integrations during the upgrade? What happens to custom features or integrations during the upgrade? Anything built on Umbraco's old back-office framework needs redeveloping to work with the new Extension API. We identify these during the scoping stage so they're accounted for in the plan and the price, not discovered halfway through. --- # What is Umbraco LTS, and why does it matter? What is Umbraco LTS, and why does it matter? Umbraco designates certain releases as Long-Term Support (LTS), meaning they receive extended security updates and stability guarantees. Umbraco 13 is the previous LTS release and reaches End of Life in December 2026. Umbraco 17 is the current LTS release, supported until November 2028. --- # What testing happens before my site goes live? What testing happens before my site goes live? Every upgrade goes through a structured User Acceptance Testing period in the parallel environment, covering core functionality, forms, search, media, and anything specific to your site. Issues are logged and resolved before sign-off, not left to surface after launch. --- # What's different about upgrading from Umbraco 13 to 17 compared with older upgrades? What's different about upgrading from Umbraco 13 to 17 compared with older upgrades? From Umbraco 14 onwards, Umbraco rebuilt its entire back office, moving away from the old AngularJS framework to a modern Web Components architecture with a new Extension API. This means any custom back-office features built for older versions can't simply be patched, they need to be rebuilt. It's a bigger job than a typical version upgrade, and it's why we scope this work carefully rather than quoting a flat rate for every site. --- # Will my website go down during the upgrade? Will my website go down during the upgrade? No significant downtime is expected. We build and test your upgraded site in a separate environment that runs alongside your live one, so visitors see no disruption until launch itself, which typically involves a few minutes of restart time. --- # Free Umbraco Audit --- # Higher Education --- # Specialists in Umbraco Membership Websites --- # Testimonials --- # Centek I have been impressed by the depth of Ozum’s Umbraco expertise and how efficiently they are able to deliver both complex pieces of functionality and simple updates. I’m delighted with the level of support I have received from everyone at Ozum. Hannah Smith Marketing Centek Group  --- # GC Ozum has been supportive throughout the time since we moved our Umbraco development and support over to them. The team are highly knowledgeable and solution focussed, and all the work they’ve undertaken has been very professional. Neil Pratt Head of Data Management Gloucestershire College  --- # MHS Ozum has been fantastic to work with, both on our regular site maintenance and larger development projects. They are always quick to respond to queries, incredibly efficient and their expertise has helped us continuously improve the site ever since we started working with them. Lizzie Coan Content Manager Mentally Healthy Schools  --- # Umbraco Cloud As an **Umbraco Gold Partner** agency, Ozum makes moving to Umbraco Cloud straightforward. Fully managed hosting on Microsoft Azure, handled by a team that knows Umbraco inside out — and Ozum is able to offer a **10% discount on Umbraco licenses** compared with going direct. Umbraco Cloud is the official managed hosting platform for Umbraco CMS, built and maintained by Umbraco HQ. Rather than hosting your site on a private server or managing your own infrastructure, Umbraco Cloud handles everything for you — updates, security patches, deployments, backups and scaling — all running on Microsoft Azure. For most organisations running Umbraco, it is the simplest, most secure and most future-proof way to host your website. You focus on your content and your organisation. We handle everything else. - Fully managed Microsoft Azure hosting - Automatic scaling for traffic spikes - Cloudflare protection and performance - Automatic TLS and SSL certificates - Uptime monitoring included - Automatic security patch updates - Point-in-time database restores - Regular automated backups - No single point of failure - Fully GDPR compliant infrastructure - Dev, staging and live environments - Built-in CI/CD deployment pipeline - One-click content and code deployments - Flexible team roles and permissions - Centralised project management portal Many Umbraco websites are still hosted on self-managed servers or third-party hosting platforms that weren't built with Umbraco in mind. The difference in day-to-day experience is significant. Server maintenance, security patching, deployment configuration and uptime monitoring all require time and expertise. Updates to Umbraco must be planned and applied manually. Any issues fall to your team or your agency to diagnose and resolve. Security patches, platform updates and infrastructure management are all handled automatically. Your team focuses on your website and your content. Issues are monitored and resolved at the platform level before they affect your users. Server maintenance, security patching, deployment configuration and uptime monitoring all require time and expertise. Updates to Umbraco must be planned and applied manually. Any issues fall to your team or your agency to diagnose and resolve.  Security patches, platform updates and infrastructure management are all handled automatically. Your team focuses on your website and your content. Issues are monitored and resolved at the platform level before they affect your users.  For most organisations, the time and resource savings from moving to Umbraco Cloud more than cover the hosting cost. And with Ozum's 10% partner discount, the switch is even easier to justify. Anyone can sign up for Umbraco Cloud directly. The difference with Ozum is that you get a team who has been building and supporting Umbraco websites since version 7, handling your migration and setup on your behalf. - Full audit of your existing site before we begin - Migration plan with clear timelines - Zero downtime cutover - Testing and sign-off before go-live - Ongoing support retainer available - Proactive maintenance and monitoring - Umbraco upgrades managed for you - Direct line to your Ozum account manager - Umbraco Gold Partner agency - ISO 9001 and ISO 27001 certified - Direct access to Umbraco HQ support - 10% partner discount passed to you However you want your website to look, whatever you need your website to do, Ozum makes it happen using a platform called Umbraco, the most flexible and robust platform available. We're genuine Umbraco specialists with Gold Partner status because it's the only platform we use (and we've been using it for over 12 years), which means we'll make sure your website — however large or complex — looks and performs like a dream.      --- # Umbraco Engage --- # Umbraco Licences --- # Umbraco Support --- # Umbraco Upgrade Ozum is a pure **Umbraco Gold Partner** agency. Upgrades are our bread and butter. With **ISO 9001 and ISO 27001** certified processes, thorough risk mitigation and full project documentation, you're in safe hands. **If you're on Umbraco 13 or any version that's already end of life, now is the time to plan your move to Umbraco 17.** As a dedicated Umbraco Gold Partner agency, Ozum has been planning and delivering Umbraco upgrades for over 10 years. Before a single line of code is written, you will receive a signed-off project plan and risk register. Your team will know exactly who is needed at each stage and what is expected of them throughout the process. We guide you through every sign-off point so the upgrade runs smoothly from start to finish. - Free upgrade review and scoping - Signed project plan with phased milestones - Formal risk register covering all key risks and mitigations - Clear picture of who is needed and when - ISO 9001 and ISO 27001 certified processes - Parallel Cloud environment, live site unaffected - Two-stage database migration with full backups - Guided UAT with structured sign-off criteria - Bug tracking via your project dashboard - Umbraco Gold Partner, direct HQ support access - Zero downtime DNS cutover - Legacy environment retained - Content editor training on new v17 features - Plan to make the most of the new platform - Post-launch support for any upgrade-related issues The upgrade from version 13 to version 17 is more involved than previous upgrades, and it is important to understand why before you plan your project. From version 14 onwards, Umbraco rebuilt its back office from the ground up. The older framework was retired and replaced with a modern architecture and a new Extension API. This is a significant change that affects any website with custom back office functionality. This means if your site has custom back office functionality, part of your upgrade will involve new development work rather than a straight migration. Ozum identifies all of this during the free upgrade review, so your quote reflects the full picture before you commit. However you want your website to look, whatever you need your website to do, Ozum makes it happen using a platform called Umbraco, the most flexible and robust platform available. We're genuine Umbraco specialists with Gold Partner status because it's the only platform we use (and we've been using it for over 12 years), which means we'll make sure your website — however large or complex — looks and performs like a dream.      --- # Our Work Ozum is a web design & digital marketing agency based in Cardiff, South Wales. We build websites that help you get more business.  --- # BBI Healthcare BBI Healthcare A new website for Balance Activ - the UK's number 1 treatment for BV umb://media/0970620d262f4affb6dbe8a3f179c5ff UK's Number 1 Treatment for BV BBI Healthcare is a leading manufacturer and distributor of innovative women's healthcare products based in South Wales. We have been working with BBI to relaunch a new website featuring new branding, product imagery, and a modified symptom checker. In conjunction with the launch, we have been running a successful Google AdWords campaign promoting both the symptom checker and the product range. South Wales Umbraco Website, PPC Advertising Healthcare  300% Increase in enquiry submissions 15% Increase in revenue year-on-year 88% Increase in engagement through symptom checker        ---